1. Scope
The following General Terms and Conditions (GTC) apply to the use of the Shine app as well as the business relationships between Shine by Dinnova AG, Bahnhofplatz 1, CH-8001 Zurich (hereinafter referred to as “Provider”) and its customers (hereinafter referred to as “Customer”) in the version available and valid at the time of use of the app. The offer is aimed at customers worldwide. Any natural or legal person who uses the Shine app is considered a customer.
The GTC, delivery and payment conditions, and the privacy policy may be subject to adjustments from time to time. The Provider requests that these provisions be read carefully each time the app is used.
These GTC apply exclusively. Any terms and conditions that conflict with, supplement, or deviate from these GTC require the explicit written confirmation of the Provider to be valid. By using the app, the Customer confirms that they fully acknowledge these GTC, including delivery and payment conditions.
Should individual provisions of these GTC prove to be ineffective or impracticable or become ineffective or impracticable, the validity of the remaining provisions shall remain unaffected.
The operator of this app is Dinnova AG (Impressum).
2. Information in the App
The Shine app contains information about products and services related to ketogenic nutrition. Price and assortment changes as well as technical changes are reserved. All information in the app (product descriptions, images, technical specifications, and other information) are to be understood as approximate values and do not constitute guaranteed properties or warranties, unless explicitly stated otherwise.
The Provider endeavors to provide all information and details in the app correctly, completely, currently, and clearly, but the Provider cannot give an express or implied warranty for this.
All offers in the app are non-binding and should not be construed as binding offers.
The Provider cannot guarantee that the listed products or services will be available at all times. Therefore, all information regarding availability and delivery times is without guarantee and can change at any time without notice.
3. Prices
Unless otherwise noted, the price information in the app includes the statutory value-added tax. Prices are net in Swiss Francs (CHF) or the respective currency of the Customer.
Any additional costs will be shown separately during the order process. Technical changes, errors, and misprints are reserved, especially the Provider may make price changes at any time without prior notice. The sale prices do not include consulting and support services.
4. Contract Conclusion
The offers in the app represent a non-binding invitation to the Customer to order products and/or services from the Provider. By placing an order through the app, including accepting these GTC, the Customer submits a legally binding offer to conclude a contract. The Provider then sends an automatic “order confirmation” by email, confirming that the Customer’s offer has been received by the Provider.
Placed orders are binding for the Customer. Unless otherwise noted, there is no right of return or withdrawal.
The contract is concluded as soon as the Provider sends an acceptance declaration by email confirming the shipment of the ordered products or services.
Orders will only be shipped after full payment has been received and provided the products or services are available. If it transpires after the conclusion of the contract that the ordered products or services cannot be delivered in whole or in part, the Provider is entitled to withdraw from the entire contract or part of it. If the Customer’s payment has already been received by the Provider, it will be refunded to the Customer. If no payment has been made yet, the Customer will be released from the payment obligation. The Provider is not obliged to make a replacement delivery in the event of contract termination.
5. Payment Options and Retention of Title
The Customer has the payment options indicated in the app.
The Provider reserves the right to exclude Customers from individual payment options without stating reasons or to insist on advance payment.
The Provider may charge default interest of 5% per year and a reminder fee of a maximum of CHF 20.- per reminder in the event of late payment by the Customer.
The products delivered to the Customer remain the property of the Provider until full payment has been made.
6. Delivery, Duty to Inspect, Notification of Defects, and Returns
The delivery of physical products is made by post or courier service to the address specified by the Customer in the order. Billing is done by email or by post. With the dispatch, benefit and risk are transferred to the Customer, as far as legally permissible.
If delivery is not possible or the Customer refuses to accept the delivery, the Provider can terminate the contract after sending a complaint email to the Customer and setting a reasonable deadline, and charge the Customer for the costs incurred.
The Customer is obliged to inspect the delivered physical products immediately upon receipt and to report any defects for which the Provider provides a warranty in writing by letter or email to the address in the impressum.
Returns are made at the Customer’s expense and risk. The Customer must send the physical products in their original packaging, complete with all accessories, together with the delivery note and a detailed description of the defects to the return address specified by the Provider in the impressum.
If the Provider’s inspection reveals that the products do not show any detectable defects or that they are not covered by the manufacturer’s warranty, the Provider can charge the Customer for the inconvenience, return shipping, or possible disposal.
7. Warranty
The Provider endeavors to deliver products and services in perfect quality. For timely reported defects, the Provider assumes the warranty for defect-free and functional condition of the item purchased by the Customer for the statutory warranty period of usually two years from the delivery date.
It is at the Provider’s discretion to fulfill the warranty by free repair, equivalent replacement, or refund of the purchase price. Further claims are excluded.
8. Liability
Shine by Dinnova AG excludes all liability, irrespective of the legal basis, as well as claims for damages against the Provider and any auxiliary persons and vicarious agents.
In particular, the Provider is not liable for indirect damage and consequential damage caused by defects, lost profits, or other personal, material, and pure financial damage of the Customer. A further mandatory statutory liability, for example for gross negligence or unlawful intent, remains reserved.
The Provider uses hyperlinks for the Customer’s simplified access to other web offers. The Provider cannot know the content of these web offers in detail nor assume liability or any other responsibility for the content of these websites.
9. Privacy
Shine by Dinnova AG may process and use the data recorded during the conclusion of the contract to fulfill the obligations arising from the purchase contract and use it for marketing purposes.
The data necessary for the service provision can also be passed on to commissioned service partners (logistics partners) or other third parties.
Further privacy policy provisions can be found at the following link: (Privacy Policy).
10. Further Provisions
The Provider expressly reserves the right to amend these GTC at any time and to bring them into effect without notice.
In case of disputes, only substantive Swiss law is applicable, to the exclusion of conflict-of-law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Law) is explicitly excluded.
The place of jurisdiction is Zurich, provided the law does not prescribe mandatory places of jurisdiction.
11. Contact
For questions regarding these GTC, please contact: contact@shine-dating.app
